We've partnered with a well-established consumer goods company to find a dependable Customer Service Representative to cover a maternity leave. You'll join a team-oriented team of eight and become a key point of contact for sales reps, customers, and the order desk — keeping day-to-day operations running smoothly. The assignment is expected to run 3–5 months, with a genuine possibility of extension and longer-term opportunities for the right person.
If you take pride in being organized, reliable, and the person others can count on, we'd love to hear from you.
What You'll Do
Serve as the primary point of contact for Ontario sales representatives and customers
Manage the Toronto Order Desk inbox, ensuring orders are processed accurately and on time
Process and apply discounts within sales orders
Release orders into EWM from SAP
Cover VCR Order Desk operations and phone lines from 5:00–7:00 PM
Act as the primary backup for the Shipping Clerk
Provide backup support for Quebec sales reps, customers, and order desk operations
Maintain accurate records and keep customer requests moving without delay
What You Bring
1–3 years of customer service experience
Experience working with an ERP system
Robust administrative and clerical skills
The ability to multitask, stay composed under pressure, and work well both independently and as part of a team
Legally entitled to work in Canada for the full duration of the assignment
Nice to Have
Bilingual in French and English
SAP experience
Call centre customer service background
Consumer Packaged Goods (CPG), logistics, or supply chain experience
Interest in longer-term opportunities should they arise
Schedule
Regular hours: 10:00 AM – 7:00 PM, on-site, five days a week
Occasional earlier coverage (6:30 AM – 3:30 PM) for vacations, illness, or operational needs
Why You'll Like It
A close-knit team of eight that genuinely works together
Real ownership and variety — no two days look the same
Competitive pay, with a premium for bilingual candidates
A foot in the door with a respected company, and the potential for more
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