Lead operations excellence for Cloud Software & Services as the Director of Customer Operations at Ericsson in Toronto, Canada. Focus on enhancing customer delivery and governance across key business engagements.

As a Director at Ericsson, you'll oversee the end-to-end customer delivery performance within crucial Cloud Software & Services initiatives. Reporting to the Head of Operations CSS Canada, you'll ensure operational governance, financial discipline, and cross-functional collaboration for optimal outcomes. Key skills include managing KPI-driven performance and customer satisfaction while driving corrective action across teams.

Key Responsibilities:



• Own customer delivery performance across CSS engagements • Drive governance and escalation management effectively • Lead key customer steering meetings and track key progress • Monitor operational and financial KPIs rigorously • Collaborate seamlessly with various departments including Sales and PMO

Requirements: • Director-level experience in customer operations • Proven management of complex customer environments • Robust operational governance and performance management skills • Financial acumen in delivery cost and forecasting • Executive communication and stakeholder management expertise

Utilize your expertise in service delivery and operational strategy to drive customer success at Ericsson in Toronto. #J-18808-Ljbffr

📌 Director Of Customer Operations In Toronto
🏢 Ericsson
📍 Toronto