Drive quality initiatives at SOCAN as a Quality Specialist focused on training and process management. Collaborate with diverse teams in our inclusive North York location.
As a Quality Specialist, you will develop quality standards and conduct training for Royalty Operations and Collections teams. This role emphasizes monitoring quality metrics, troubleshooting issues, and creating training materials. Your experience will ensure both internal staff and external vendors maintain high standards across operations.
Key Responsibilities:
• Develop quality controls and metrics for operations
• Conduct routine monitoring and feedback sessions
• Prepare documentation for training sessions
• Lead user testing for system improvements
• Support in-person and virtual training for staff
Requirements:
• Proven experience in quality management and training
• Skills in process documentation
• Solid customer service experience
• Advanced proficiency in Microsoft Office
• Previous vendor management experience is a plus
Utilize your analytical skills and customer-centric approach at SOCAN to enhance our operational effectiveness.
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📌 Quality Specialist With Socan Toronto
🏢 SOCAN Group
📍 Toronto