Enhance team performance as a Customer Service Team Lead with Aplin in Winnipeg. Drive exceptional customer experiences and lead a dynamic team to success.
Join Aplin in this leadership role, focusing on supporting Customer Service Representatives while fostering a positive work environment. This position requires directing daily operations, providing coaching, and analyzing performance metrics to optimize team efficiency and service delivery.
Key Responsibilities:
• Lead and coach Customer Service Representatives for performance excellence
• Deliver performance evaluations and continuous feedback
• Monitor KPIs and ensure service level targets are met
• Analyze reports to identify trends and improvement prospects




• Develop action plans to boost team performance and satisfaction
Requirements:
• High school diploma or equivalent required
• Minimum one year of leadership experience in customer service
• Robust analytical and problem-solving skills
• Proficient in Microsoft Office; Google Workspace knowledge is a plus
• Adaptable to work various shifts, including weekends
Become a key player in driving customer satisfaction and team engagement at Aplin in Winnipeg.
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📌 Customer Service Team Lead In Winnipeg
🏢 David Aplin Recruiting
📍 Winnipeg