Become a Customer Solutions Implementation Specialist at Bell and enhance enterprise service outcomes. Drive high-quality solutions in a dynamic, hybrid working workplace.
In this pivotal management role, you'll facilitate effective communication throughout the customer service lifecycle. Your responsibilities include coordinating service requests, identifying improvement opportunities, and producing comprehensive post-mortem reports. Utilizing your robust analytical skills and in-depth knowledge of the telecommunications field will be essential for success in this position.
Key Responsibilities:
• Coordinate service requests ensuring targets are met
• Conduct governance meetings to align partners
• Provide ongoing communication to all stakeholders
• Analyze risks and recommend service improvements
• Act as a primary contact for service provisioning
Requirements:
• 2+ years in the telecommunications sector
• Proficiency in VoIP and managed services
• Robust oral and written communication skills
• Ability to perform under pressure
• Familiarity with ITSM systems like Maximo
Lead customer success stories as part of Bell's dedicated team.
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📌 Customer Solutions Implementation Specialist Ottawa
🏢 Bell
📍 Ottawa