Elevate Limina's support team as a Technical Support Engineer, where you will work closely with customers to identify and troubleshoot issues. This position offers an engaging, customer-focused setting within the AI data governance space.
You will take ownership of the support queue and perform comprehensive troubleshooting to resolve customer issues with Limina's innovative data intelligence platform. Ideal candidates thrive on hands-on investigations and effective communication, bridging technical discussions for various stakeholders while laying the groundwork for a scalable support function.
Key Responsibilities:
• Triage and resolve support queue issues with explicit timelines
• Troubleshoot configurations and API requests in-depth




• Distinguish Limina-related problems from client environments
• Escalate complex issues with detailed summaries
• Develop guides and resources for self-service support
Requirements:
• Minimum 2 years in a technical support or customer role
• Working knowledge of HTTP APIs and troubleshooting
• Hands-on experience with Docker container management
• Familiarity with Linux systems and cloud platforms
• Excellent ability to explain technical problems clearly
Utilize your expertise in a agile technical support role at Limina, enhancing customer experience and satisfaction.
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📌 Limina Technical Support Engineer Position Toronto
🏢 Jobtailor
📍 Toronto