Enhance customer experience as the Customer Success Operations Manager at Okta. Your role will bridge corporate strategies and local execution to optimize customer journey and revenue retention.
You’ll be integral to the Customer Success leadership at Okta, refining management systems and ensuring rigorous operational standards. Collaborating closely with various teams, including Technical Account Management, you’ll enable growth through effective execution of strategies in the Americas region.
Key Responsibilities:
• Act as an operational guardrail with Global Operations
• Govern the CX organization's operating cadence
• Lead Customer Success Management System optimization
• Facilitate cross-functional alignment and handoffs
• Monitor every phase of the customer lifecycle
Requirements:
• Over 7 years in customer success or revenue operations
• Salesforce proficiency; experience with Gainsight beneficial
• Exceptional analytical skills with complex data
• Solid communicator and collaborator across functions
• Growth mindset for constant improvement
Join Okta to drive the success of our customers and develop strategic operations for a seamless experience.
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