Drive customer service excellence as the Customer Operations Manager at Hydro One in Orangeville. This interim position focuses on managing a team and ensuring compliance with safety and operational standards.
In this senior leadership role, you will supervise a agile crew of Design and Metering Services staff across various operations centers. Your responsibilities also include overseeing field activities, ensuring safety compliance, and enhancing operational performance to meet service level agreements. Engaging with stakeholders and preparing performance reports will be key parts of your role.
Key Responsibilities:
• Supervise and mentor Design and Metering Services staff
• Conduct regular field visits to assess performance
• Ensure adherence to safety regulations and compliance standards




• Develop recommendations for staffing and training
• Manage stakeholder interactions and escalation responses
Requirements:
• Proven experience in managerial roles within operations
• Robust understanding of electrical services and regulations
• Exceptional leadership and coaching abilities
• Ability to travel frequently for site visits
• Experience in stakeholder management and reporting
Lead the way in delivering exceptional customer operations while managing safety and performance in this critical position.
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📌 Customer Operations Leadership Role At Hydro One Orangeville
🏢 Hydro One
📍 Orangeville