Transform customer support management at Docebo as a Support Operations Specialist. Use data-driven strategies to optimize AI and human support ecosystems for enhanced service delivery.
In this role, you will oversee and improve support operations at Docebo, a leader in AI-driven learning solutions. Candidates should be data-focused, with skills in workforce analysis, process improvement, and systems management. Engage with cross-functional teams to create seamless support experiences that elevate customer satisfaction.
Key Responsibilities:
• Optimize support platforms for enhanced efficiency
• Analyze data to recognize trends and performance
• Forecast workforce needs for effective capacity planning
• Manage real-time support workforce adjustments
• Collaborate with IT and BI for support integration
Requirements:
• 2+ years of experience in data-driven analysis
• Solid proficiency in Excel or Google Sheets
• Experience with enterprise support platforms like Zendesk
• Detail-oriented with a proactive mindset
• Proven history of customer-focused service excellence
Utilize your analytical and operational expertise to redefine support systems at Docebo.
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📌 Support Operations Specialist At Docebo Toronto
🏢 Doist
📍 Toronto