Join Questrade Financial Group as a Business Analyst to shape customer experiences using cutting-edge technology. Focus on Genesys Cloud while contributing to a balanced hybrid work setting.
In this role, you will bridge business needs with technical teams, ensuring clarity in requirements and delivering impactful solutions. Collaborate with diverse stakeholders and facilitate workshops to capture essential insights for development teams, making a measurable difference.
Key Responsibilities:
• Document and manage business requirements
• Support Genesys Cloud platform optimization
• Assist in sprint planning and backlog grooming
• Create explicit user stories and swim lane diagrams
• Conduct user acceptance testing for feature validation
Requirements:
• Degree in Business, Computer Science, or equivalent experience
• 2–3 years as a Business Analyst in tech or finance
• Experience with contact center technologies
• Solid communication skills for stakeholder engagement
• Agile/Scrum methodology familiarity
Drive transformation at Questrade by leveraging your analytical skills and enhancing customer interactions.
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📌 Questrade Business Analyst Role Toronto
🏢 Questrade Financial Group
📍 Toronto