Join a leading financial service provider in Downtown Toronto as a Mortgage Collections Specialist, working in a hybrid model. This role is focused on helping borrowers overcome early-stage payment difficulties while fostering lasting customer relationships.
In this position, you'll handle a portfolio of delinquent mortgage accounts, making proactive outreach to negotiate payment plans. Your empathetic communication will guide customers toward appropriate financial solutions, all while documenting interactions meticulously. The team-oriented setting values your contributions and encourages ongoing career development.
Key Responsibilities:
• Oversee approximately 300 to 400 delinquent mortgage accounts
• Contact customers to negotiate suitable payment arrangements




• Analyze financial circumstances and suggest repayment relief options
• Ensure accurate documentation in collections systems
• Work with customer service teams to enhance client experiences
Requirements:
• 3+ years in banking or financial services collections
• Experience with early-stage mortgage delinquencies
• Excellent negotiation and conflict resolution skills
• Proficient in managing high-volume portfolios
• Familiarity with CRM or collections platforms like SAP
Drive impactful outcomes while building strong relationships in the mortgage sector.
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📌 Mortgage Collections Expert Hybrid Role Toronto (Canada)
🏢 Altis
📍 Canada