We are hiring client care coordinators across our five studios. First point of contact for every client. You own booking, billing, coverage questions, and the calm, friendly tone that makes the studio feel different.
Independent five-studio multidisciplinary practice in Metro Vancouver, operating since 2015.
The client care coordinator role is not back-of-house — you set the client experience from the door inward.
Tight-knit teams.
WHO WE ARE LOOKING FOR
The clinician profile.
Comfortable with EMR systems (Jane), direct-billing portals and a busy phone
Coverage knowledge across MSP, ICBC, WSBC and extended health (training provided — bring the willingness to learn)
Detail-oriented under pressure — the day will move, the booking grid needs to stay coherent
Genuine warmth — every client gets remembered by name
DUTIES & RESPONSIBILITIES
What the day looks like.
01 Greet clients, manage check-in and check-out flow, run direct billing at point of service
02 Manage the studio's booking grid in Jane EMR — schedule, reschedule, juggle cancellations
03 Answer coverage questions across MSP, ICBC, WSBC and extended health
04 Support clinicians with small admin tasks (file paperwork, follow-up calls, supply tracking)
05 Maintain the cleanliness, warmth and small touches that make the studio feel cared for
LAUNCH PERKS
What we bring to the table.
01 A team that treats reception as a senior role — not a stepping stone
02 Hands‑on training across Janeapp, ICBC, WSBC and direct‑billing portals
03 Secure schedule, not a rotating one — we're open seven days, but your shifts don't bounce around
04 Competitive hourly wage with built‑in performance‑based raises
05 Extended health perks for full‑time team members
06 Treatment at preferred rates for you and your immediate family
SCHEDULE
Hours that flex around your life.
Full or part‑time. Studios run roughly 7am–7pm Monday to Friday with Saturday shifts at most locations. We will work around the schedule that fits.
HOW TO APPLY
Send a real note.
Email your CV and a short note — tell us which studio(s) you would consider and one or two things about the kind of practice you want to build. We read everything ourselves.
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📌 Client Care Coordinator Vancouver
🏢 Launch Rehab
📍 Vancouver
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