Elevate customer service excellence at ZIM Logistics as a Customer Service Representative. Engage directly with clients and oversee shipments, ensuring seamless operations through proactive support.
In this pivotal CSR role, you'll act as the main point of contact for assigned customers, managing their account transactions and coordinating with overseas agents. Your expertise will drive productive operations by effectively handling bookings, shipping instructions, and customs documentation. You'll prioritize customer relationships while ensuring compliance with company policies and timely communication.
Key Responsibilities:
• Act as the primary contact for customer accounts
• Identify and resolve issues with urgency
• Manage job file setup and record maintenance




• Communicate shipping details and documentation effectively
• Track shipments and provide timely updates to clients
Requirements:
• Minimum 3 years in Customer Service/Operations
• Knowledge of Freight Forwarding and Logistics
• Proficient in MS Office applications
• Excellent local language and English skills
• Familiarity with Canadian Customs requirements
Bring your customer-centric skills and operational expertise to ZIM Logistics as you support smooth cargo flow and positive client interactions.
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📌 Customer Service Representative Zim Logistics Toronto (Canada)
🏢 ZIMLog
📍 Canada