Customer Success Full Time Toronto, ON $50,000 CAD per year Want to work directly with global brands, support live events, and solve real customer problems in your first year out of school? At PheedLoop, we build critical technology for the global events industry. From conferences and trade shows to hybrid and virtual experiences, our software powers high-impact events around the world. As one of Canada’s fastest-growing event technology companies, we design systems that simplify, automate, and monetize events; including self-check-inhardware, smart badges, and a powerful SaaS platform. We move fast. We listen to customers. We build quickly. And we care deeply about delivering real results. If you're ambitious, love solving problems, and want a role where your work directly impacts customers and event success, this is for you. This is a 100% in-person role at our Toronto office. What Will My Impact Be? As a Technical Support Associate, you will provide customers with the first line of defense for support across the PheedLoop platform. You will work directly with customers through phone calls, email support, video calls, and troubleshooting sessions to ensure their events run smoothly. You will: Provide frontline support and troubleshooting for customers using the PheedLoop platform. Act as the first point of contact for customer questions and technical issues.



Help customers resolve issues quickly and effectively during event preparation and live event periods. Manage a high volume of support requests while prioritizing effectively. Provide onboarding support and technical recommendations to customers. Contribute directly to key metrics including Customer Satisfaction Score Responses, Net Promoter Scores, onboarding scores, and response times. You will play a critical role ensuring customers receive fast, reliable, and effective support. Your Day-to-Day Provide frontline technical support via email and phone. Conduct troubleshooting calls and video support sessions with customers. Manage and prioritize incoming support requests. Assist customers with platform setup and configuration. Lead onboarding sessions and platform walkthroughs for new customers when needed. Develop deep expertise in the PheedLoop platform. Support customers during key event moments (including occasional evening or weekend support closer to event dates, with advance planning) What You’ll Gain Direct exposure to SaaS operations and customer support strategy. Experience supporting large-scale events and global brands. Real ownership early in your career. Cross-functional collaboration with Sales, Engineering, and Leadership. A fast-paced workplace that accelerates growth. Many candidates begin in this role and grow into the following types of roles: Senior roles within Customer Success Department

📌 Technical Support Specialist - C$50,000 A Year - No Experience Required (Toronto)
🏢 PheedLoop
📍 Toronto