Overview

The Technical Services Manager is responsible for leading day‑to‑day technical support operations for HPC and server infrastructure within a mission‑critical data center environment. This role manages the Data Center Technician organization and serves as the primary owner for hardware deployments, smart hands services, operational support activities, customer requests, and technical service delivery.

Responsibilities

Technical Service Delivery

- Lead day‑to‑day technical support operations for HPC and server infrastructure.
- Ensure timely execution of customer requests, operational tasks, and support activities.
- Monitor service performance and drive adherence to operational KPIs and SLAs.
- Coordinate support activities across multiple shifts.
- Serve as the primary escalation point for technician‑related operational issues.

Data Center Operations Support

- Oversee Data Center Technicians and Lead Technicians.
- Manage smart hands services, rack and stack activities, cabling, hardware installations, and equipment moves.
- Ensure accurate execution of operational procedures and work instructions.
- Support routine inspections, audits, and operational readiness activities.
- Maintain high standards for quality, documentation, and workmanship.

Customer Support & Service Management

- Act as the primary operational contact for customer support requests.
- Coordinate customer installations, hardware deployments, and technical support activities.
- Participate in customer meetings and operational reviews.
- Ensure customer service requests are completed within agreed service levels.
- Manage customer escalations related to technical support activities.

Hardware Deployment & Infrastructure Support

- Coordinate deployment and commissioning support for new servers, storage, and networking equipment.
- Support infrastructure expansion projects and customer growth initiatives.
- Ensure operational teams are prepared to support newly deployed technologies.
- Assist with hardware acceptance testing and turnover activities.

Incident & Problem Management

- Lead technical response efforts for operational issues involving server infrastructure.
- Coordinate with engineering, facilities, and vendor teams during incidents.
- Support root cause analysis and corrective action implementation.




- Track recurring issues and recommend operational improvements.
- Ensure incident documentation is completed accurately and promptly.

Workforce Leadership & Development

- Lead, mentor, and develop Lead Technicians and Data Center Technicians.
- Manage staffing plans, shift coverage, and on‑call support requirements.
- Conduct performance evaluations and employee development planning.
- Identify training needs and maintain technician qualification programs.
- Promote a culture of safety, accountability, and customer service.

Operational Readiness & Process Management

- Develop and maintain SOPs, MOPs, EOPs, and operational work instructions.
- Ensure change management and operational processes are followed.
- Support commissioning and operational turnover activities.
- Participate in integrated systems testing and operational readiness reviews.
- Drive standardization of operational practices across the organization.

Asset & Inventory Support

- Support asset tracking and inventory accuracy.
- Coordinate with the Vendor Services Manager regarding hardware replacements and RMAs.
- Monitor consumables, tools, and operational inventory levels.
- Ensure documentation and configuration records remain accurate.

Continuous Improvement

- Identify opportunities to improve service delivery, efficiency, and customer satisfaction.
- Support automation and process improvement initiatives.
- Develop operational metrics and performance reporting.
- Promote best practices across technical operations teams.

Compliance, Safety & Security

- Ensure compliance with site safety, security, and operational policies.
- Promote secure work practices and adherence to permit‑to‑work processes.
- Support audits, inspections, and compliance reviews.
- Maintain a strong focus on operational risk management.

Qualifications

Education

- Degree, diploma, or equivalent experience in Information Technology, Computer Systems,



Electronics, Engineering Technology, or a related field.

Experience

- 5+ years of experience in data center operations, HPC environments, or mission‑critical infrastructure.
- 3+ years of leadership experience managing technical operations teams.
- Experience supporting enterprise server, storage, and network infrastructure.
- Experience working within a 24/7 operational environment.

Technical Knowledge

- HPC and server infrastructure operations
- Hardware deployment and installation practices
- Linux and server hardware fundamentals
- Data center operations and best practices
- Incident, change, and problem management
- Asset and inventory management
- Customer service delivery

Benefits

- Salary range: CAD $100K to $140K, depending on experience
- Short‑term and long‑term incentive programs
- Extended health and dental benefits
- 3 weeks paid vacation
- Casual work attire
- Relocation assistance (if necessary)

Other Internal Information

- Location: Mackenzie, BC
- Reporting line: Technical Operations Manager
- Travel requirements: Occasional travel as required across Canadian and US operations
- Flexibility: Must have a flexible approach to work hours across multiple countries and time zones

Organizational Structure

- Reports To: Technical Operations Manager
- Direct Reports: Lead Data Center Technicians, Data Center Technicians
- Key Interfaces: HPC Vendor Services Manager, Facilities Operations, Network Engineering, Systems Engineering, Security Operations, Asset Management, Customer Operations Teams, Project Managers, OEM Support Organizations

Podtech Data Centers Inc., the employing entity and proud member of the IREN Group, is an equal‑opportunity employer that is committed to creating an inclusive workplace. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability, veteran status, and other legally protected characteristics.

By applying for this position and submitting your resume and application materials, you consent to the processing of your personal information in accordance with our Job Applicant Privacy Statement available on our website at

#J-18808-Ljbffr

📌 Technical Service Manager (Fraser-Fort George)
🏢 Iris Energy
📍 Fraser-Fort George