Become an Operations Officer with RBC in Vancouver and drive excellence in regulatory client support. Leverage your expertise to advise on complex operational requirements and client service.
This full-time position requires a proactive approach to handling complex issues and supporting RBC’s operational partners effectively. With at least 2+ years in a call center environment, your analytical skills and attention to detail will be key in enhancing the client experience and ensuring compliance with regulations throughout the operations process.
Key Responsibilities:
• Provide extensive telephone support for regulatory products
• Own and resolve complex client concerns efficiently
• Monitor and attain client service benchmarks
• Document and maintain accurate client interaction history
• Support training and hybridization of team roles
Requirements:
• 2+ years' experience in a call center
• Exceptional communication and organizational skills
• Keen attention to detail with solid analysis skills
• Work flexibility during business hours
• Banking experience preferred
Drive client satisfaction and operational efficiency as an Operations Officer with RBC in Vancouver.
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📌 Regulatory Operations Officer in Vancouver
🏢 RBC
📍 Vancouver