Advisor Experience Consultant – Canada Life Permanent Full Time Reporting to the Manager, Advisor Experience, the Advisor Experience Consultant is instrumental in shaping a seamless, integrated advisor journey and reinforcing the Advice Canada value proposition. This highly influential role collaborates with teams across Canada Life, Financial Horizons, and our Dealers to identify experience gaps, analyze advisor feedback, and work with analytics and research teams to turn insights into actionable improvements. Acting as a champion for entrepreneurial advisor needs, the role ensures strategic enhancements reflect the unique requirements of advisors and drives innovation across the advisor journey. What You Will Do Contribute to achieving end-to-end advisor experience goals, ensuring alignment with broader business objectives Develop and maintain accurate, up-to-date advisor journey and capability maps Identify and implement continuous improvement opportunities to enhance the advisor journey through feedback collection, reporting and prioritization Support change management efforts for journey enhancements requiring cross‑team coordination, including experience impact assessments, rollout planning, stakeholder engagement, and communication strategy Understand competitive landscape, how capabilities are evolving in the industry and other forces shaping experience What You Will Bring 3–5 years of experience in strategy, customer experience, or related roles, preferably within financial services Proven communication and facilitation skills,



with the ability to engage stakeholders and drive alignment across teams from across the organization Persuasive storytelling experience, with a talent for translating complex ideas and data into compelling narratives that drive influence and action Analytical mindset with the ability to interpret data, synthesize insights, and translate findings into actionable improvements Solid understanding of the business setting and entrepreneurial advisor needs, with a passion for identifying experience opportunities and driving innovation Strong understanding of customer journey principles and programs, and a passion for improving advisor interactions Base salary: $64,800 – $113,900 annually. This represents base salary only and does not represent other variable compensation components of our total compensation (i.E., annual bonus, commission etc.). Applications are reviewed on a rolling basis. The application period will be open a minimum of 5 business days from the posting date, with closing dates varying depending on search activity. We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner consistent with applicable laws and Canada Life policies. To request a reasonable accommodation, contact Canada Life would like to thank all applicants. Only those who qualify for an interview will be contacted. #J-18808-Ljbffr

📌 Advisor Experience Consultant - $64,800 - $113,900 A Year (Toronto)
🏢 Canada Life
📍 Toronto