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Bilingual - Tactical Scheduler, GTA

Business Unit: Security Services

Career Area: Security Guard

Location:

Toronto, Ontario, CA

Bilingual Tactical Scheduler

If you are looking for a fast-paced role where you can make a direct impact on daily operations, this opportunity is for you. As aBilingual Tactical Scheduler, you will play a key role in coordinating staffing requirements, managing scheduling requests, supporting operational teams, and ensuring exceptional service delivery across the GTA. You will be responsible for maintaining coverage, responding to employee and client inquiries, and supporting the Regional Operations Centre on a shift-to-shift basis.

We are growing our Operations Centre team in Toronto. If you enjoy problem-solving, multitasking, and working in a dynamic environment, we want to hear from you.

What's in it for you?

Competitive hourly wage - $25.00/hr

Full-time opportunity

Career advancement opportunities within GardaWorld

Ongoing training and development

Professional and collaborative work environment

Prospect to work with one of Canada's leading security organizations

- Location: North York, ON M3C 3E5

Responsibilities for Bilingual Tactical Scheduler

Monitor and respond to incoming phone calls and emails in a timely manner

Manage employee book-offs and secure suitable replacement personnel

Create and maintain schedules using workforce management software

Ensure all open shifts are filled while minimizing overtime costs





Coordinate with Account Managers, Portfolio Directors, clients, and security personnel

Administer schedule changes and staffing adjustments

Monitor employee safety and operational compliance programs

Escalate operational concerns, customer complaints, and service issues as required

Maintain accurate scheduling records and operational documentation

Participate in projects and initiatives that support Operations Centre objectives

Qualifications for Bilingual Tactical Scheduler

High School Diploma or equivalent

Fluent in both English and French (verbal and written)

Experience in scheduling, dispatching, workforce coordination, customer service, or a related field

Strong communication, organization, and problem-solving skills

Proficiency with Microsoft Office applications, including Outlook, Word, and Excel

Ability to prioritize tasks and make decisions in a fast-paced environment

Available to work a continental rotation, including 12-hour day and night shifts, weekends, and holidays

Ability to maintain confidentiality and professionalism at all times

Must be legally eligible to work in Canada

This posting is for a position that is currently vacant within the organization.

SSTOR

GardaWorld: Make the world a safer place

GardaWorld, a global leader in security, offers exciting career opportunities in an evolving industry. We celebrate diversity and invite talent from all backgrounds to apply.

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📌 Bilingual - Tactical Scheduler, GTA (Toronto)
🏢 GardaWorld
📍 Toronto