Enhance luxury guest interactions in Toronto as the Customer Experience Platform Manager with Four Seasons. This hybrid position focuses on technical delivery and guest sentiment strategies.
In this pivotal role, you will lead the implementation and evolution of customer experience platforms, emphasizing Qualtrics. Collaborate across technical and business teams to ensure data integrity and optimize guest experiences through insights and personalized service.
Key Responsibilities:
• Define key metrics for customer database management
• Collaborate on enhancing guest profiles and campaign strategies
• Spearhead guest satisfaction initiatives through analytics
• Manage vendor partnerships and system integrations
• Provide strategic guidance across cross-functional teams
Requirements:
• Bachelor’s Degree in Business or IT discipline
• 4+ years of experience in CX or CRM roles
• Expertise in customer sentiment insights and CX platforms
• Solid understanding of compliance and privacy laws
• Experience managing diverse teams and projects
Empower exceptional guest experiences at Four Seasons by leading transformative customer engagement efforts.
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📌 Customer Experience Platform Manager Hybrid Role Toronto
🏢 Four Seasons
📍 Toronto