The Case Coordinator is responsible for fostering a solid relationship between the program and its stakeholders, including clients, staff, community connections, and employers. This is achieved by efficiently providing administrative support and coordinating program activity with friendly, enthusiastic and professional service with all clients, team members and external customers. This role is responsible for data entry, answering the phone, outbound calling, receiving faxes and emails, scheduling services or supports, as well as invoicing. Must have excellent communication and customer service skills.

Duties/Responsibilities :
Support the execution and operation of a current initiative to support unemployed and underemployed Albertans
Assist clients with completing paperwork to avoid errors and inaccurate information
Receive incoming calls and greet visitors upon arrival
Coordinate referrals and connections to community resources
Maintain records and update client files and client tracking system
Complete data entry and coordinate clients’ appointments
Development of materials necessary to deliver services
Attend appointments with clients in the community as needed
Pick up or drop off supplies or items for clients as needed
Other administrative tasks as assigned





Minimum Qualifications :
Bachelor’s Degree or Diploma and 2 years of related experience in career and employment services, human services, or healthcare. Equivalencies will be considered.
Ability to manage competing priorities
Excellent written and oral communication skills
Experience working with diverse population groups
Security background check required
May be required to work evenings and/or weekends
Driver’s licence and reliable vehicle required; ability to travel within city limits regularly/outside city limits occasionally

Inclusion

We are committed to creating an inclusive workplace where people from all backgrounds can thrive. Improving inclusion and equity is a collective responsibility. Lifemark promotes equal employment opportunities for all job applicants, including but not limited to those self-identifying as a member of the employment equity groups: Indigenous peoples, Newcomers to Canada, Women, and Visible minorities.

Accommodation

Accommodations are available on request for all candidates taking part in any aspect of the recruitment and selection process. Email us at talent at lifemark.ca
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📌 Case Coordinator Vocational Services Calgary
🏢 Lifemark Health Group
📍 Calgary