Own retention and expansion. Build a CS machine that drives growth, reduces churn, and makes implementations repeatable. Establish CS operating cadence (weekly renewals/risk review, monthly exec reporting). Implement a churn/retention system: health scoring, churn taxonomy, renewal playbooks. Standardize onboarding + implementation handoffs with transparent “time-to-value” milestones. Clarify ownership between CS vs Support vs Founder‑AM. Seniority level
Mid‑Senior level Employment type
Full‑time Job function
Customer Service and Project Management Industries