Launch your career at Rakuten Kobo as a Business Operations Intern, focusing on B2B support. This role involves resolving audiobook and eBook requests in a hybrid remote environment.
As a Business Operations Intern at Rakuten Kobo, you will join a talented team dedicated to enhancing service quality for audiobook and eBook offerings. You will triage internal and external inquiries, investigate content issues, and document solutions for educational resources. Your efforts will directly contribute to operational improvements for both audiobooks and Kobo’s self-publishing program, Kobo Writing Life.
Key Responsibilities:
• Triage incoming tickets from authors and publishers
• Investigate and resolve content processing issues
• Analyze recurring issues and provide recommendations




• Create reports using SQL and internal systems
• Maintain process documentation for audiobooks and eBooks
Requirements:
• Pursuing a degree in publishing, digital media, or related fields
• Proficient in Microsoft Excel functions like VLOOKUP
• Strong communication skills for client interactions
• Detail-oriented with effective research abilities
• Familiarity with the Kobo ecosystem and digital media
Become part of Rakuten Kobo’s creative journey impacting the digital reading experience.
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📌 Business Operations Intern at Rakuten Kobo (Toronto)
🏢 Rakuten Kobo
📍 Toronto