Drive exceptional guest experiences at Mission Hill Family Estate in West Kelowna, BC. This full-time Supervisor role emphasizes leadership, operational excellence, and team support in a premium hospitality setting.
As a Guest Experience Supervisor, you will oversee daily operations while ensuring seamless winery experiences for guests. Your role will involve coaching the frontline team, coordinating logistics, and promoting wine club memberships, all while maintaining high service standards. A hands-on leader, you will balance guest engagement, team development, and sales performance effectively.
Key Responsibilities:
• Manage the Guest Experience team's daily operations
• Conduct pre-shift meetings and assign team roles




• Oversee guest experience logistics and tastings
• Coach team members in guest engagement and sales
• Lead guest recovery efforts and resolve concerns
Requirements:
• 2–5 years in hospitality or winery operations
• Proven experience leading frontline teams
• Robust organizational and communication skills
• Confidence using hospitality systems
• Serving It Right certification preferred
Embrace the challenge of creating memorable winery experiences at Mission Hill Family Estate.
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📌 Guest Experience Supervisor at Mission Hill (Kelowna)
🏢 The Mark Anthony Group
📍 Kelowna