Join Canada Goose in Toronto as the Product Manager for Customer Experience, where your expertise will enhance customer engagement through strategic innovation and platform management. Lead initiatives across email and service channels.
This role focuses on defining and executing product strategies that elevate customer journeys and foster seamless engagement. You will guide two high-performing Scrum Pods that cater to customer service and marketing initiatives. Building solid collaborations with stakeholders is key to your success.
Key Responsibilities:
• Own the product strategy for customer engagement platforms
• Coach and empower Product Owners for optimal performance
• Drive optimization of customer email and service interactions




• Align product roadmaps with customer experience goals
• Lead agile execution processes for product delivery
Requirements:
• 3–5+ years in Product Management, emphasizing customer engagement
• Familiarity with Salesforce platforms is essential
• Proven record of managing complex product initiatives
• Robust communication and influencing skills
• Deep analytical abilities for data-driven decisions
Enhance customer satisfaction and connection at Canada Goose through impactful leadership and strategy.
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📌 Customer Experience Product Manager Role Toronto
🏢 Canada Goose
📍 Toronto