Take on a pivotal role at EllisDon as a Senior Software Support Analyst, focusing on user engagement and software diagnostics. Enhance internal processes while mentoring junior analysts and sharing insights with engineering teams.
In this role, you will need at least five years of experience in software support or customer success. Comprehensive knowledge of software operation, effective communication, and the capability to analyze data are essential. Writing scripts in Python or JavaScript and utilizing tools like Datadog will also be crucial in your day-to-day activities.
Key Responsibilities:
• Act as a consultant, addressing user software issues
• Investigate and document recurring software pain points
• Mentor junior team members and uphold knowledge standards




• Bridge communication between users and engineering teams
• Use data to inform improvements in processes
Requirements:
• 5+ years in a customer-facing software support role
• Familiarity with APIs, logs, and browser tools
• Exceptional communication and rapport-building skills
• Proficiency with data monitoring tools and trend analysis
• Basic scripting knowledge in Python or JavaScript
Be an integral part of EllisDon and lead the way in optimizing software support services.
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📌 Senior Analyst In Software Support At Ellisdon Mississauga
🏢 EllisDon
📍 Mississauga