Overview

Languages: English

Education
Secondary (high) school graduation certificate

Experience

1 year to less than 2 years

On site: Work must be completed at the physical location. There is no option to work remotely.

Responsibilities
Investigate complaints and claims
Register arriving guests and assign rooms
Resolve complaints and claims
Process group arrivals and departures
Take, cancel and change room reservations
Provide information on hotel facilities and services
Provide general information about points of interest in the area
Process guests' departures, calculate charges and receive payments
Balance cash and complete balance sheets, cash reports and related forms
Maintain an inventory of vacancies, reservations and room assignments
Follow emergency and safety procedures
Clerical duties (i.e., faxing, filing, photocopying)
Answer telephone and relay telephone calls and messages
Assist clients/guests with special needs
Contact customers to deliver requested wakeup calls
Perform light housekeeping and cleaning duties
Provide customer service
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📌 Front Desk Agent Medicine Hat (Canada)
🏢 Comfort Suites Kelowna
📍 Canada