Elevate your career with TELUS Health as a Benefits Support Analyst. This role emphasizes troubleshooting, client relationships, and analytical problem-solving in a agile SaaS support workplace.
As part of the TELUS Health Benefits Administration & Operations team, you will leverage your experience in perks administration and client support to address technical challenges for clients. Your role will include investigating inquiries, analyzing complex issues, and providing expert guidance to enhance the clients' use of their benefits platforms. Your analytical mindset and proactive approach will directly contribute to client satisfaction and operational efficacy.
Key Responsibilities:
• Investigate and resolve client inquiries via various communication methods
• Analyze complex client issues, testing hypotheses thoroughly




• Troubleshoot and diagnose problems in a systematic manner
• Meet service level agreements by prioritizing tasks effectively
• Act as liaison between clients and internal support teams
Requirements:
• Over 3 years of client or SaaS support experience
• Exceptional analytical and troubleshooting abilities
• Proven ability to manage pressure and prioritize tasks
• Strong written and verbal communication skills
• Team-oriented with a focus on collaboration
Utilize your analytical acumen, troubleshooting skills, and client support experience to empower TELUS Health's clients effectively.
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📌 Benefits Support Analyst At Telus Health Toronto
🏢 TELUS Health
📍 Toronto