Become the Manager of Customer Engagement in Edmonton, focusing on strategic leadership and improving community services. Oversee a team of 130 to enhance customer experiences across facilities.
As the Manager, you will contribute to the Community Recreation & Culture Branch mission through effective team management and strategic business planning. Your role encompasses developing training plans, managing performance, and responding to customer concerns, all while championing cutting-edge solutions. You will engage deeply with city policies and foster cooperative relationships.
Key Responsibilities:
• Supervise and coach a unit of 130 staff in recreation
• Create and oversee customer engagement training plans




• Delegate tasks while identifying team priorities
• Manage escalated customer concerns and council inquiries
• Deliver projects aligned with strategic goals
Requirements:
• Background in Operations Management or similar
• Experience in conflict resolution and budget management
• Robust leadership and motivational abilities
• Comprehensive knowledge of City policies
• Exceptional verbal and written communication skills
Drive impactful community programs by integrating customer engagement and strategic planning.
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📌 Manager Of Customer Engagement Edmonton
🏢 City of Edmonton
📍 Edmonton