Join Scribd, Inc. as a Senior Data Analyst with a focus on Customer Success. Drive analytics that support customer retention and operational efficiency within a flexible work framework.
You will play a critical role in shaping the Customer Operations analytics at Scribd, Inc., building out trusted reporting tools, and developing innovative solutions to streamline data processes. Work closely with various departments to ensure consistent data interpretation and operational effectiveness, all while enhancing customer experience through explicit insights.
Key Responsibilities:
• Manage Customer Success metrics and business definitions
• Develop automated reporting and KPI alert systems
• Conduct churn analysis and customer health scoring




• Create detailed forecasting models for operations
• Identify AI opportunities to enhance analytics workflow
Requirements:
• 4+ years of experience in analytics focused on customer operations
• Robust SQL skills and experience with BI tools like Looker
• Familiarity with subscription-based metrics and practices
• Ability to work within a Databricks workplace
• Excellent communication skills for cross-functional collaboration
Make a significant impact on customer success with your analytics expertise at Scribd, Inc.
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📌 Data Analyst Customer Success Focus Ottawa
🏢 Scribd
📍 Ottawa