At Quince, as a Customer Experience Specialist, you will play a pivotal role in ensuring satisfaction and fostering loyalty. Use your skills across multiple channels to enhance the customer journey at every touchpoint.
You'll be representing Quince's commitment to high-quality service while managing customer interactions through various platforms. In this position, your proactive and genuine approach will help customers feel valued, driving repeat business. Your ability to empathize and resolve issues will be crucial for converting challenges into positive experiences.
Key Responsibilities:
• Manage full customer experience across different channels
• Provide brand-aligned, thoughtful service every interaction
• Address and resolve customer concerns with care




• Employ service platforms to enhance support quality
• Share insights on customer trends for service improvement
Requirements:
• High School diploma or GED essential
• At least 2 years of experience in customer service
• Strong relationship management skills
• Onsite work required in Toronto office
• Explicit communication skills in remote settings
Energize customers with exceptional service and solid support while developing your expertise within Quince's evolving team.
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📌 Quince Customer Experience Specialist (Toronto)
🏢 Quince
📍 Toronto