Transform customer interactions at Nymi as a Customer Experience Manager. Lead technical support while enabling seamless user experiences in regulated environments.
This player/coach role involves mentoring a team of technical specialists and handling complex customer engagements. You will be pivotal in post-sale operations, focusing on break/fix support and enhancing user satisfaction through effective technical enablement. Collaborate across departments to ensure successful integration and optimize existing support frameworks.
Key Responsibilities:
• Lead customer support operations with SLA compliance
• Manage escalations for complex technical problems
• Guide a remote team of support specialists




• Analyze customer feedback for process improvement
• Develop and publish technical documentation for users
Requirements:
• 5+ years in customer-facing support roles
• Minimum 2 years of team leadership experience
• Background in regulated industries like pharma
• Solid troubleshooting capabilities in enterprise settings
• Experience with AI tools in support settings
Bring your expertise in customer experience and team leadership to shape the future of Nymi's technological solutions.
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📌 Nymi Customer Experience Manager Toronto
🏢 Nymi
📍 Toronto