Join Nokia as a 4th Level Support Engineer in Sunnyvale, CA, focusing on troubleshooting and resolving escalated customer issues. Collaborate with global teams to enhance IP network expertise.
In this role, you will be part of a agile R&D; support team dedicated to addressing customer challenges beyond the 2nd and 3rd levels. Your main responsibilities will include debugging complex product installations and maintaining problem resolution records. You'll have exposure to various technologies and the chance to develop into an IP network specialist.
Key Responsibilities:
• Debug and resolve escalated customer issues
• Collaborate with R&D;, support, and account teams
• Adapt and enhance installed products on-site




• Maintain detailed records of problem resolution
• Generate reports on encountered problems
Requirements:
• Telecommunications or Computer Engineering degree
• Robust problem-solving and communication skills
• Fluent in English, both spoken and written
• Knowledge of IP routing protocols and TCP/IP
• Familiarity with networking tools and virtualization platforms
Utilize your technical expertise and passion for customer support at Nokia as you address complex challenges in Sunnyvale.
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📌 4th Level Support Engineer At Nokia Ottawa
🏢 NOKIA
📍 Ottawa