Step into the role of Customer Service Advocate at our Mississauga location, focusing on contract management and customer relationship improvement for superior service delivery.
We are hiring a Customer Service Advocate to act as the main point of contact for contract clients. In this role, you will drive process improvements and manage key customer relationships. Effective coordination with third-party providers will be essential to ensure that service delivery meets contract standards while supporting overall business growth.
Key Responsibilities:
• Act as the main contact for contract customer concerns
• Analyze account data and lead interventions as necessary
• Coordinate service with internal teams and third-party providers




• Prepare renewals, financial reviews, and presentations
• Conduct audits on customer billings and payments
Requirements:
• Background in customer service management
• Robust analytical and problem-solving skills
• Ability to communicate effectively with various stakeholders
• Project leadership experience preferred
• Comfort with customer feedback handling
Be the voice of the customer and lead service excellence initiatives at XRAY RECLAIM.
J-18808-Ljbffr

📌 Mississauga Customer Service Representative
🏢 Mettler-Toledo
📍 Mississauga