Join Discover Energy Systems (DES) as a Technical Support Expert, where your skills in lithium battery systems will shine. This hybrid position combines work from home with in office support in Richmond, BC.
As a Senior Technical Support Representative, you'll play a crucial role in assisting customers and installers with complex technical issues. A minimum of two years in technical support within the lithium battery or power electronics industry is required. This role emphasizes hands-on problem-solving and effective communication with various stakeholders to ensure smooth operations.
Key Responsibilities:
• Deliver customer technical assistance across multiple platforms
• Escalate unresolved issues to the Engineering team
• Accurately document troubleshooting efforts in HubSpot




• Stay updated on DES product lines and system configurations
• Conduct training sessions for customers and partners
Requirements:
• Bachelor's degree in Electrical, Mechatronics, or a related field
• 2+ years of field service or technical support experience
• Robust proficiency in communication and analytical skills
• Familiarity with CRM systems and Microsoft Office
• Ability to manage multiple priorities effectively
Bring your expertise in technical support and a commitment to customer excellence to DES.
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📌 Technical Support Expert At Discover Energy Systems Richmond
🏢 SOLV4EX Group
📍 Richmond