Drive success for entrepreneurs as Micromart's Senior Customer Success Manager. Help owner-operators enhance performance and expand their Smart Store businesses with your expertise.

In this role, you will coach owner-operators and help them navigate operational challenges. You must analyze store performance, develop growth plans, and conduct educational webinars. As a pioneer in the Customer Success team, you’ll create playbooks and processes that perk the operators while enhancing their experience and performance across the board.

Key Responsibilities:



• Coach operators on running successful Smart Stores • Analyze performance data to suggest improvements • Develop growth strategies for recent store openings • Host webinars to educate owner-operators • Serve as operator voice to internal teams

Requirements: • 5+ years in Customer Success or business coaching • Proven record in improving entrepreneurial performance • Solid skills in relationship building and client management • Data-driven approach to identify growth opportunities • Experience with SMB technology is a plus

Bring your entrepreneurial spirit and leadership to empower a community of small business owners at Micromart. #J-18808-Ljbffr

📌 Senior Customer Success Manager At Micromart Toronto
🏢 Micromart
📍 Toronto