HUB International seeks a Client Service Centre Associate Vice President to lead and inspire a energetic team in the insurance sector. Bring your leadership experience to help drive targets and enhance client experiences.
As a seasoned insurance professional, you will partner with the VP to execute the business plan focusing on current business and retention. This role requires a strong leadership background and a minimum of 5 years in the insurance field. Working in a contact centre workplace is an asset that will enhance your contribution to HUB's customer-centric culture.
Key Responsibilities:
• Develop and implement annual business strategies
• Drive client outreach and ensure excellent client service
• Mentor and develop the team to achieve targets
• Collaborate on budgeting and workforce planning
• Optimize call center performance metrics
Requirements:
• Minimum Level 2 General Insurance License
• 5+ years of relevant insurance experience
• Proven leadership expertise
• Track record in contact centre operations
• Ability to enhance client satisfaction scores
Lead the way in insurance excellence and customer service at HUB International.
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📌 Client Service Centre Associate Vice President Burnaby (Canada)
🏢 PVH (Tommy Hilfiger/Calvin Klein)
📍 Canada