About the job Customer Service Coordinator

Arsenault provides quality Basement, bathroom and kitchen renovations and finishing services throughout Canada. We pride ourselves in our commitment to quality products and execution and the highest ratings for customer satisfaction.

Our team is on the lookout for exceptional talent. We have an chance for a Customer Service Coordinator who is driven by superior service.

Reporting to CS lead and Business Operations Manager your main responsibilities will be:
Working with Salesforce and Outlook everyday to update sales schedule
Calling clients daily to confirm their appointments
Making sure that the sales calendar is full for each sales rep for the next 3 days
Following up and maintain valuable customer communication with all clients




Following up with clients for their documents and confirmation
Checking emails and answering incoming calls related to scheduling
Replying to clients on all our social media platforms
Rebooking clients when required
Assisting the manager from time to time as required

Skills
Great computer knowledge (Excel, Word, Power Point, Outlook)
Ability to learn recent computer skills quickly
Great communication and interpersonal skills
Professional and ability to handle customers service calls
Good negotiation skills with customers.
Ability to work under pressure
Detail oriented
Ability to work alone and as part of a team
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📌 Customer Service Coordinator Toronto
🏢 Arsenault
📍 Toronto