Elevate client onboarding with Optix as a Customer Education Specialist. This role focuses on building self-serve content to streamline education and improve client engagement.
At Optix, you'll transform our customer education approach while collaborating closely with the Customer Success team. Your main responsibility will be to design and maintain a comprehensive library of onboarding courses and guides, enhancing user learning experiences. You will also produce engaging content on recent features to facilitate adoption without needing direct instruction.
Key Responsibilities:
• Create and maintain self-serve onboarding libraries
• Develop content for ongoing feature adoption
• Identify common client issues and craft engaging materials




• Utilize AI tools for independent content production
• Keep educational content updated with product changes
Requirements:
• Proven track record in content creation or training
• Proficient with AI design tools
• Robust ability to simplify complex processes
• Comfortable working cross-functionally with teams
• Organized and self-directed in project ownership
Drive self-learning and product adoption as an essential Customer Education Specialist at Optix.
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📌 Customer Education Specialist At Optix Vancouver
🏢 Socket.dev
📍 Vancouver