Shape customer success in the role of Customer Operations Director at Ericsson in Toronto, Canada. Oversee and enhance the delivery lifecycle for leading Cloud Software & Services programs. In this influential role, you will drive end-to-end operational excellence and partner closely with various cross-functional teams.

You will be responsible for ensuring that delivery commitments and SLAs are met while managing customer satisfaction and financial performance. Your ability to influence and lead will be key in fostering a culture of transparent communication and high-quality outcomes. Key Responsibilities:

- Ensure delivery commitments and contractual outcomes are consistently met
- Establish operational governance and monitor delivery effectiveness
- Conduct regular performance reviews with customer delivery teams




- Identify trends and implement corrective actions for improvement
- Lead a high-performing operations team focused on continuous improvement Requirements:
- Extensive experience in customer operations, service delivery, or large-scale programs
- Proven track record in managing financial performance and budgets
- Solid skills in KPI-driven execution and performance management
- Experience working within matrixed global organizations
- Exceptional communication skills for stakeholder engagement Drive significant improvement in customer operations at Ericsson and elevate client outcomes.

📌 Customer Operations Director Role in Canada (Toronto)
🏢 Ericsson
📍 Toronto