Enhance customer experiences with Toast as a Customer Success Manager based in Ontario, Canada. Act as a trusted advisor to clients, ensuring satisfaction and revenue growth. This Senior role focuses on high-profile accounts and mid-market clients, requiring 6+ years of dedicated account management experience.
You will stay engaged with customers by thoroughly understanding their needs and providing tailored product recommendations. Your strategic input will help increase the annual recurring revenue while handling complex customer escalations. Key Responsibilities:
- Serve as the main point of contact for clients
- Retain revenue through consultative engagement
- Analyze product usage to drive adoption
- Conduct demos to showcase Toast product value
- Collaborate with internal teams for escalations Requirements:
- Must reside in Ontario, Canada
- 6+ years of account management experience
- Excellent communication and influencing abilities
- Proven capabilities in a quick-paced setting
- General proficiency in software platforms Drive customer success and retention with your expertise in technology solutions at Toast.