Drive growth and customer satisfaction as Terminal's founding Customer Success Manager in Toronto. Take ownership of client activation, ensure timely delivery, and build a lasting success framework. This senior role requires proven expertise in enterprise customer success within technical product companies.

You will manage the activation process for Terminal’s enterprise clients, focusing on time-to-value, customer retention, and scalable success plans. Collaborate closely with the Strategic Account Manager and Customer Engineer to deliver results and foster long-term relationships. Key Responsibilities:

- Drive time-to-value from contract to production certification
- Manage customer activation and ensure real value is derived




- Set a proactive communication cadence and status updates
- Draft structured success plans for each account
- Lead quarterly business reviews to validate expansion narratives Requirements:
- Experience in customer success at a technical company
- Managed enterprise accounts within complex organizational structures
- Robust understanding of data pipelines and operational friction
- Excellent executive communication skills
- High urgency in driving customer success and go-live Elevate Terminal's customer engagement experience with a focus on retention and value creation in Toronto.

📌 Customer Success Manager at Terminal (Toronto)
🏢 Socket.dev
📍 Toronto