Lead Klipboard's customer support team in Ontario, Canada, ensuring outstanding service and client satisfaction. This fully office-based role focuses on enhancing support processes and empowering your team. As a Customer Support Team Lead, you will supervise and mentor Customer Support Representatives, set performance goals, and monitor key performance indicators.

Your leadership will foster a customer-centric culture, address escalations efficiently, and maintain close coordination with finance teams for payment resolutions. Key Responsibilities:

- Supervise and mentor a team of Customer Support Representatives
- Monitor performance metrics and provide feedback
- Conduct training to enhance service skills
- Foster a positive team setting focused on customer satisfaction
- Resolve financial queries and coordinate with the UK finance team Requirements:
- Bachelor’s degree in business or communications preferred
- 3+ years of customer service experience
- 1-2 years in a supervisory role required
- Experience in SaaS environments is essential
- Proficiency with CRM tools like Salesforce Be a key figure in delivering exceptional customer service while developing your team's skills and capabilities at Klipboard.

📌 Customer Support Team Lead Ontario (Oakville)
🏢 KERRIDGE COMMERCIAL SYSTEMS
📍 Oakville