Location: Charlottetown, PEI or Copiague, New York Employment Type: Permanent, Full-Time Reports To: Sr. Director, Commercial Salary Range: Compensation commensurate with education and experience About Us We provide full-service contract manufacturing, bottling, and packaging solutions for white-label gummy natural health products, supporting clients from concept through launch. Operating within a regulated manufacturing environment, we are committed to quality, compliance, and continuous improvement.

The Opportunity The Customer Success

Manager serves as the strategic liaison between internal teams and key customer accounts. This role requires a deep understanding of customer purchasing behavior, supply chain coordination, product lifecycles, and operational challenges. You will be responsible for ensuring that customers experience seamless service from purchase order to product delivery — and beyond.

What Success Looks

Like - Maintaining full ownership and strategic oversight of assigned customer accounts

- Ensuring purchase orders and fulfillment processes are accurate and timely
- Proactively managing product lifecycle communication and SKU oversight
- Resolving customer challenges efficiently through cross-functional collaboration
- Providing clear reporting, documentation, and customer communication
- Supporting account growth through alignment with Sales and Commercial teams Responsibilities - Maintain deep knowledge of customer account details, including contacts, preferences, business cycles, and industry-specific nuances
- Act as the go-to expert for all customer-specific SKUs, configurations, and order histories
- Understand customer goals, challenges, and business drivers
- Track and validate customer purchase orders from entry to invoice
- Monitor order status, lead times, and fulfillment schedules




- Coordinate with internal teams to ensure timely and accurate deliveries
- Stay informed on where customer products are in the product lifecycle (e.g., launch, active, EOL)
- Proactively communicate product availability, changes, or phase-outs to customers
- Maintain complete and updated knowledge of all customer-related SKUs, including custom specifications
- Serve as the first point of contact for operational or product issues
- Work cross-functionally with Sales, Supply Chain, Product, and Support teams to resolve customer challenges effectively
- Identify patterns or recurring customer issues and propose systemic solutions
- Provide customers with regular updates on orders, lead times, and product availability
- Prepare and present customer-specific reports and dashboards highlighting KPIs and fulfillment metrics
- Maintain meticulous documentation of all customer interactions and decisions
- Collaborate with Sales on account strategy and forecasting
- Partner with Supply Chain and Logistics teams to anticipate potential delays or risks
- Work closely with Product teams to relay customer feedback and performance insights Qualifications - 5+ years of experience in Customer Success, Operations, Supply Chain, or Account Management roles
- Excellent communication and interpersonal skills
- Highly detail-oriented with robust problem-solving skills
- Degree or diploma from a recognized post-secondary institution
- Ability to collaborate internally with multiple stakeholders, including remote cross-functional teams, and externally with partners
- Advanced Microsoft Office® product skills
- Experience in the food processing or pharmaceutical industry preferred Our Commitment to Inclusive Hiring We are committed to building an inclusive and accessible workplace. We welcome applications from individuals of all backgrounds and experiences. Accommodations are available throughout the recruitment process upon request.

📌 Customer Success Manager (Charlottetown)
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