Elevate your career as the Engineering Manager for the Customer Care Platform at TELUS, based in Burnaby, BC. Drive platform reliability, developer experience, and operational excellence while supporting a vital customer ecosystem. Join TELUS as the Engineering Manager, leading the technical strategy for its mission-critical customer care platform.

You will manage platform engineering, oversee SRE practices, and drive improvements in developer experience. This role empowers teams to deliver quality service to millions of customers each day across various locations in Canada. Key Responsibilities:

- Define and execute technical platform strategies for Care CX
- Ensure operational stability of SmartDesktop, maintaining 24/7 availability
- Oversee Casa's UI component library and design system consistency




- Champion developer experience and integrate AI-assisted tooling
- Mentor engineering leads, fostering a culture of operational excellence Requirements:
- 7+ years software engineering experience, 3+ years in management
- Expertise in platform engineering, SRE, or DevEx
- Familiarity with observability practices and monitoring tools
- Strong skills in React, TypeScript, Node.js, and Go
- Excellent communication and coaching abilities Shape the future of customer care at TELUS through innovative engineering management in a collaborative setting.

📌 Engineering Manager, TELUS Customer Care (Burnaby)
🏢 Intello Technologies
📍 Burnaby