Join Fortinet as a Technical Support Specialist and shape the future of cybersecurity in Burnaby, BC. Provide exceptional service, troubleshoot issues, and improve customer experience with your technical expertise. As a Technical Support Specialist within our Burnaby TAC Team, you'll engage with partners and collaborate with QA to tackle customer challenges.

Your responsibilities will include troubleshooting Fortinet products, analyzing system performance, and recommending changes to optimize customer setups. Engage in knowledge-sharing to foster a culture of continuous improvement. Key Responsibilities:

- Conduct troubleshooting on Fortigate and other products
- Gather and analyze customer system performance data
- Offer recommendations for technical improvements
- Conduct educational sessions to fill product knowledge gaps
- Manage case escalations and communicate diligently Requirements:
- 0-2 years of experience in networking or security support
- Knowledge of Windows, OSX, and Linux systems
- In-depth understanding of TCP/IP and routing
- Experience handling security products' issues
- Solid analytical and written communication abilities Contribute to top-tier customer support and technical excellence at Fortinet!

📌 Fortinet Technical Support Position (Burnaby)
🏢 Zoomcar
📍 Burnaby