Lead day-to-day IAM operational activities to ensure timely and accurate delivery of identity and access services

Manage and coordinate access lifecycle processes including provisioning, access changes, certifications, and removal activities

Monitor operational queues, prioritize requests, and ensure issues are resolved within established service levels

Support IAM controls and governance processes to ensure compliance with security and regulatory requirements

Coordinate with technology teams, application owners, and business stakeholders to resolve access issues and operational challenges

Assist with audit activities by providing evidence, validating controls, and ensuring operational procedures are followed

Maintain IAM documentation, procedures, and knowledge archives to support consistent operations

Identify process gaps and recommend improvements to increase efficiency, accuracy, and control effectiveness Requirements - Bachelors degree in information technology, cybersecurity, computer science, or a related field

- 5+ years of experience working in an IAM operations workplace with a focus on service delivery, operational controls, and process execution
- Strong understanding of IAM concepts, including identity lifecycle management, access provisioning, access reviews, and governance processes
- Ability to analyze access issues, coordinate resolution, and work effectively with technical teams, application owners, and business stakeholders
- Experience supporting audit, risk, and compliance requirements within an IAM environment




- Ability to identify process improvements and contribute to automation and operational efficiency initiatives
- Experience with IAM tools, workflows, and ticketing processes in an IAM operations environment
- Familiarity with Saviynt, ISC, IIQ or similar IGA
- Knowledge of authentication, authorization, directory services, and identity lifecycle concepts
- Relevant certifications such as Certified Information Systems Security Professional (CISSP) or Certified Identity and Access Manager (CIAM)
- Experience using SQL to query, analyze, and validate IAM-related data, reporting, and operational metrics Core Competencies Demonstrates expertise in Identity and Access Management (IAM) operations, focusing on service delivery, compliance, and process improvement. Proficient in managing access lifecycle processes and supporting audit and governance activities within IAM environments. Highest-signal resume keywords - IAM Operations Management
- Access Lifecycle Management
- Audit and Compliance Support
- Process Improvement and Automation
- IAM Tools Proficiency ATS Optimization Keywords Hard Skills - Identity Lifecycle Management
- Access Provisioning
- Access Reviews
- SQL Querying
- Operational Controls Soft Skills - Analytical Problem Solving
- Effective Coordination
- Collaboration with Stakeholders Certifications & Qualifications - Certified Information Systems Security Professional (CISSP)
- Certified Identity and Access Manager (CIAM) Industry Keywords - Identity and Access Management (IAM)
- Governance Processes
- Security Compliance
- Operational Efficiency
- Access Issues Resolution Tools & Technologies - Saviynt
- ISC
- IIQ
- IAM Workflows
- Ticketing Processes

📌 Lead, IAM Operations Analyst – Global Security (Toronto)
🏢 Jobtailor
📍 Toronto