Take charge of claims operations by becoming the Manager of Claims Service. Lead a high-performing team, ensuring exceptional service for Auto and Property customers. In the role of Manager of Claims Operations, you will be responsible for guiding a team of Claim Service Representatives.

Your focus will be on effectively resolving customer inquiries and overseeing day-to-day operations. Collaborate with senior leadership to maintain performance levels, enhance claims processes, and implement necessary changes for continuous improvement. Key Responsibilities:

- Directly manage team performance and service levels
- Resolve escalated issues effectively and efficiently
- Analyze key metrics to drive process improvements
- Coach employees for better skill development
- Participate in industry committees for best practices Requirements:
- Over 5 years of claims or insurance experience
- Deep knowledge of claim processes and policies
- Excellent analytical skills for data analysis
- Robust conflict resolution and negotiation skills
- Degree or actively pursuing relevant designations Drive exceptional claims service and operational success in this managerial role.

📌 Manager of Claims Operations (Canada)
🏢 ALLSTATE INSURANCE
📍 Canada