Elevate your career with Assent as a Senior Customer Success Manager, driving client success through strategic planning and expert consultation. Join a team-oriented hybrid team focused on supply chain sustainability and compliance.
In this pivotal role, you will connect with senior stakeholders, managing complex projects while ensuring exceptional service throughout the customer lifecycle. Your objective is to establish enduring relationships, providing guidance and best practices that empower clients in compliance and sustainability initiatives. With a focus on economic value, you will lead program reviews and develop tailored strategies, nurturing customer engagement every step of the way.
Key Responsibilities:
• Build and nurture relationships with customers
• Manage an assigned book of business for performance metrics




• Lead strategic planning sessions and program reviews
• Optimize solutions for client challenges to enhance product adoption
• Consult on regulatory knowledge to drive program direction
Requirements:
• 6+ years in customer success or project management roles
• Robust communication skills in English, additional languages an asset
• Proficient with Microsoft Excel and data analysis
• Experience in technology/SaaS environments preferred
• University degree in a relevant field or equivalent experience
Build customer relationships and optimize their success with Assent's leading platform.
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📌 Senior Customer Success Manager At Assent Ottawa (Canada)
🏢 Assent
📍 Canada