Take the helm at Two Circles as the Interim Client Support Lead, enhancing performance and stabilizing North America client operations within 6 months. Your leadership will transform client experience and service quality.

This role focuses on turning around the client support function, requiring a proactive, results-driven qualified. You'll assess existing processes, implement quick fixes, and ensure sustainable improvements throughout the team's operations.

Effective communication and partnership with various stakeholders will be vital for success.

Key Responsibilities:
Diagnose current support performance rapidly
Stabilize high-risk client incidents and service gaps
Create and enforce effective KPIs and performance visibility




Drive improvements in client communication strategies
Develop explicit governance and workflow management

Requirements:
Extensive experience in Service Management or Delivery
Passion for Service Excellence with a customer focus
Knowledge of ITSM tools, especially Jira and Zen Desk
Exceptional stakeholder management skills
Experience in Project and Business Change Management

Lead the change and enhance overall client satisfaction with Two Circles' creative approach.
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📌 Interim Client Support Lead At Two Circles Vancouver (Canada)
🏢 Two Circles
📍 Canada