LanceDB seeks a highly technical Support Engineer to improve customer experience with distributed databases built in Rust. Join a agile startup setting while bridging engineering and enterprise customer needs.
This role is crucial for early team members who will develop support infrastructure and address customer cases. You will maintain knowledge-base articles, contribute to metrics, and guide customers through the full lifecycle of large-scale LanceDB deployments. Proactive problem identification and collaboration with engineering teams will enhance user satisfaction.
Key Responsibilities:



- Build and maintain customer support documentation - Track support metrics for continuous improvement - Troubleshoot and respond to customer technical issues - Collaborate with engineering for issue resolution - Analyze database internals and performance factors
Requirements: - 8+ years in support for distributed databases - Experience with cloud-native platforms (AWS, GCP, Azure) - Robust understanding of distributed systems concepts - Proficiency in Python or shell scripting - Excellent communication and customer advocacy skills
Harness your expertise in distributed databases and elevate customer experience at LanceDB.#J-18808-Ljbffr

📌 Technical Support Engineer At Lancedb Winnipeg
🏢 Theory Ventures
📍 Winnipeg